FAQs

A few important things before placing your order

At Eydavy, every piece is made slowly and carefully in our tiny studio in Spain. Our keepsakes are personalized, handmade and gift-ready, so we kindly ask you to read the details below before placing your order.

Personalization

Can I personalize my gift?

Yes. Most Eydavy gifts can be personalized with names, dates, a short message, a photo or special details depending on the product.

For message bottles, you can upload your photo directly on the product page or send it later by replying to your order confirmation email.

For wooden cards and keepsakes, you can usually add names, dates or a short message under the standard design.

What if I forget to send my photo or personalization details?

No problem. You can reply to your order confirmation email with your photo or missing details.

Please include your order number so we can easily match everything to your order.

If we need more information before making your piece, we may contact you by email.

Can I see a proof before my order is made?

For some personalized designs, we may send a preview if needed. However, not every order automatically includes a proof.

If you would like to check a specific detail before production, please leave us a note when placing your order or contact us shortly after ordering.

Shipping & delivery

Where do you ship from?

All Eydavy gifts are handmade and shipped from our studio in Spain.

Do you ship to the United States?

Yes. We ship to the United States and worldwide.

Most U.S. orders are delivered by USPS once the parcel arrives in the United States.

How long does shipping take?

Estimated delivery times are guidelines, not guarantees.

Most U.S. orders usually arrive within 7 to 12 business days after dispatch, but delivery times may vary depending on customs, postal service delays or busy seasons.

If your gift is needed for a specific date, please contact us before ordering.

Is tracking included?

Yes. Our orders include tracked shipping.

You will receive your tracking information once your order has been dispatched.

Do you offer express shipping?

If DHL Express or another shipping upgrade is available for your location, it will appear at checkout.

For urgent gifts, please contact us before placing your order so we can confirm the best option.

Gift packaging

Is the order gift-ready?

Yes. Eydavy gifts are prepared with care and are ready to give.

Some products include standard gift packaging, and selected products may offer upgraded packaging options such as Tiny Postal Box, Love Gift Box or Christmas Gift Box.

Do you include invoices or prices inside the package?

No. We do not include invoice details or prices inside the packaging, so your order can be sent directly as a gift.

Can I add a gift message?

If the product offers a gift message option, you can add a personal note during personalization or checkout.

For short messages, please keep the text clear and concise so it fits beautifully with the packaging or keepsake.

Changes, cancellations & deadlines

Can I cancel my order?

Because our products are handmade and often personalized, please contact us within 2 hours of placing your order if you need to cancel.

If we have not started making your order yet, we will gladly cancel and refund it.

Can I change the personalization after ordering?

Please contact us as soon as possible.

If your order has not been made yet, we will do our best to update the personalization. Once production has started, changes may not be possible.

I need my gift by a specific date. What should I do?

Please contact us before placing your order, or within 2 hours after ordering.

If we believe the gift may not arrive in time, we will let you know honestly so you can decide whether to continue or cancel.

Returns & problems

Do you accept returns?

Because each Eydavy piece is made especially for you, we cannot accept returns on personalized or custom items.

Please make sure all names, dates, photos, messages and shipping details are correct before placing your order.

What if there is a mistake or my item arrives damaged?

If there is a mistake on our part, or if your item arrives damaged, please contact us as soon as you receive it.

Send us a photo of the issue and your order number, and we will help you right away.

What happens if my shipping address is wrong?

Please double-check your shipping address before placing your order.

If an address is incomplete or incorrect and the parcel cannot be delivered, a new order may be required. We are not responsible for delivery issues caused by incorrect or incomplete addresses.

Materials & handmade details

Are the products handmade?

Yes. Every Eydavy keepsake is handmade or carefully assembled in our studio.

Small variations may happen because of natural materials, dried flowers, wood grain, handmade details or screen color differences. These tiny differences are part of what makes each piece unique.

What materials do you use?

Depending on the product, we use materials such as glass bottles, paper, wood, dried flowers, fabric, tiny decorative details and gift packaging elements.

Many wooden bases, stands and keepsake pieces are created in our own small woodworking studio.

Need help?

If you have any questions before placing your order, we are always happy to help.

You can contact us through the contact page or reply to your order confirmation email after ordering.

Thank you for supporting our small handmade studio.

With love,
The Eydavy Team