Shipping

A few important things before placing your order

Every Eydavy keepsake is handmade and personalized in our small studio in Spain. We carefully prepare each order before sending it on its way to you.

Processing time

Most orders are prepared within 3–5 business days.

During busy periods, holidays or for particularly detailed personalized pieces, preparation may take a little longer.

Your estimated dispatch date will be shown during checkout whenever available.

Estimated delivery times

Once your order has been dispatched, estimated delivery times are:

These delivery times are estimates. Customs, local postal services, weather conditions and seasonal demand may occasionally cause delays.

Tracking your order

You will receive a shipping confirmation email with your tracking information once your order has been dispatched.

Tracking updates may take a few days to appear after the parcel leaves our studio.

Customs and import fees

When applicable, taxes and import charges are handled in advance, so you should not normally be asked to pay additional fees when your order arrives.

Customs procedures may still cause occasional delivery delays outside our control.

Please check your address

Please review your shipping address carefully before completing your order.

If you notice an error, contact us as soon as possible. Once an order has been dispatched, we may not be able to change or redirect it.

We cannot be responsible for delays or returned parcels caused by an incomplete or incorrect address.

Delayed or missing orders

Postal delays can occasionally happen, especially during holidays or customs inspections.

If your tracking has not updated for several days or your order has not arrived within the estimated delivery window, please contact us. We will check the shipment and help you find the best solution.

Damaged orders

Every keepsake is carefully protected before shipping.

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photographs of the item and packaging so we can help you quickly.

Need help?

Contact us at any time if you have questions about your order or delivery. We are always happy to help.